Bailey & Glasser’s Fight For Consumers Against Abusive Debt Collection Practices by National Service Bureau and State Farm Heads to the Washington Supreme Court

On March 6, 2015, the Honorable Chief Judge Marsha Pechman of the United States District Court for the Western District of Washington certified an important consumer protection question in a case where Bailey & Glasser LLP seeks to represent all persons who received misleading and deceptive “Amount Due” collection letters from National Service Bureau, collecting bogus “debts” on behalf of State Farm Auto Insurance.  The question to be resolved is whether State Farm, an Illinois corporation, can avoid being held accountable under the Washington Consumer Protection Act for the actions of its agent, Seattle Service Bureau d/b/a National Service Bureau, a Washington corporation.  In the case, Ms. Thornell received numerous “Amount Due” debt collection letters from National Service Bureau, despite the fact that there had been no official or enforceable determination that any amount was owed.  The letters contained misleading scare tactics that threatened to revoke or suspend Ms. Thornell’s vehicle tags and driver’s license.

Also at issue is the certified question whether Ms. Thornell can hold National Service Bureau accountable for letters it sent to others outside Washington State.  National Service Bureau acts as a nationwide collection service and sends similar letters throughout the country.

If you have received a collections letter from National Service Bureau, Seattle Service Bureau, or State Farm claiming that you owe an “AMOUNT DUE” or an “ASSIGNED AMOUNT” please contact our firm at (202) 463-2101.  Bailey & Glasser continues to investigate these collection practices and our attorneys are available to discuss this matter with you in a free, no-obligation consultation.

Founded by Ben Bailey and Brian Glasser in 1999 in Charleston, West Virginia, Bailey & Glasser LLP has grown to include nearly 50 lawyers, with offices in seven states and the District of Columbia. The firm’s complex litigation practice focuses on high-stakes commercial litigation; class actions for consumers, insureds, investors, and retirement plan participants; catastrophic injury and defective product cases; antitrust; and whistleblower lawsuits.  The firm has extensive experience in energy law, and litigates energy cases in trial courts, bankruptcy courts, regulatory agencies, and appellate courts. It has a major corporate practice, and handles business matters ranging from assisting Chinese investors in acquiring US assets, to IPOs, to the negotiation and execution of billions of dollars in commercial transactions.

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